Privacy Policy

Last updated: 1 August 2026

Rachel Moore Social Media is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy has been prepared in accordance with UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

It explains what information we collect, why we collect it, how we use it, who we may share it with and the choices available to you. We’ve written it in plain English because we believe it’s important that you understand how your information is handled.

By using our websites, purchasing our products or services, or contacting us, you acknowledge that your personal information will be processed as described in this Privacy Policy.

In summary

  • We only collect information we genuinely need.
  • We never sell your personal information.
  • We only share information with trusted providers where necessary.
  • You can unsubscribe from marketing emails at any time.
  • You have rights over your personal information, including the right to access, correct or request deletion.

  1. Who We Are

Rachel Moore Social Media is a sole trader based in Harrogate, North Yorkshire, providing LinkedIn and social media training, consultancy, digital products, workshops, memberships and online learning resources.

Business Name: Rachel Moore Social Media

Address: Kent Road, Harrogate, North Yorkshire

Email: rachel@rachelmooresocialmedia.com

Rachel Moore Social Media is the Data Controller responsible for the personal information collected through our websites and services.

  1. Websites Covered by This Policy

This Privacy Policy applies to all websites and online services operated by Rachel Moore Social Media where this policy is displayed or linked, including:

  1. Definitions

For the purposes of this Privacy Policy:

Personal Information means any information that identifies or could identify an individual.

Processing means collecting, storing, using, sharing or deleting personal information.

Mailing List refers to the Rachel Moore Social Media email database used to send newsletters, practical tips, product updates, event information and other relevant communications.

Digital Products includes Playbooks, PDF guides, templates, worksheets, checklists, online resources and any future downloadable products supplied by Rachel Moore Social Media.

  1. What Information We Collect

Depending on how you interact with Rachel Moore Social Media, we may collect the following information.

Information You Provide

When you contact us, purchase a product, book training or complete a form, you may provide:

  • Your name
  • Email address
  • Telephone number
  • Business name
  • Job title
  • Billing information
  • Course or booking details
  • Messages you send to us
  • Survey responses
  • Testimonials and feedback
  • Any other information you choose to provide.

Information Collected Automatically

When you visit our websites, we may automatically collect information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on our websites
  • Referral source
  • General location (country or region)
  • Website usage information collected through cookies or similar technologies.

Where required by law, non-essential cookies will only be used with your consent.

Please see our Cookie Policy for more information.

Information from Third Parties

We may receive information from trusted third-party services where you have chosen to interact with Rachel Moore Social Media through those platforms.

This may include:

  • payment confirmations
  • booking information
  • marketing preferences
  • social media interactions
  • publicly available LinkedIn profile information where relevant to the services you have requested.

  1. How We Collect Your Information

We collect personal information when you:

  • complete a contact form
  • subscribe to our Mailing List
  • purchase a Digital Product
  • book a workshop, consultation or training session
  • join the Get MOORE Social Training Hub
  • use the LinkedIn Profile Scorer
  • download a free resource
  • contact us by email or social media
  • complete a questionnaire or survey
  • attend one of our events or webinars
  • interact with our websites through cookies or analytics (where applicable).

  1. Special Categories of Personal Information

Rachel Moore Social Media does not intentionally collect special category personal information (such as health information, racial or ethnic origin, political opinions or religious beliefs) unless you choose to provide it and it is relevant to the services you have requested.

If such information is provided, it will be handled with appropriate care and only used for the purpose for which it was supplied.

  1. Children’s Privacy

Our products and services are intended for adults, businesses and professionals.

We do not knowingly collect personal information from children under the age of 16.

If we become aware that personal information relating to a child has been collected without appropriate consent, we will delete it as soon as reasonably practicable.

  1. Why We Collect Your Information

We collect personal information so that we can provide our services, communicate with you effectively and continually improve the support and resources we offer.

Depending on how you interact with Rachel Moore Social Media, we may use your information to:

  • respond to enquiries;
  • provide quotations and proposals;
  • deliver training, consultancy and workshops;
  • process bookings and payments;
  • provide access to the Get MOORE Social Training Hub;
  • supply Digital Products and downloadable resources;
  • operate the LinkedIn Profile Scorer;
  • send newsletters and marketing communications where appropriate;
  • invite you to events or webinars;
  • improve our products and services;
  • personalise your experience where appropriate;
  • comply with legal and regulatory obligations; and
  • protect our business from fraud or misuse.

We only collect information that is relevant to the services you request or our legitimate business activities.

  1. Our Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we rely on one or more of the following:

Consent

Where you’ve given us clear permission to:

  • join our Mailing List;
  • download a free resource;
  • receive marketing emails;
  • receive newsletters;
  • hear about future products, services or events.

You can withdraw your consent at any time by clicking the unsubscribe link in our emails or contacting us directly.

Contract

Where processing is necessary to:

  • deliver training;
  • provide consultancy;
  • supply Digital Products;
  • administer Hub membership;
  • fulfil purchases;
  • manage bookings.

Without this information, we may be unable to provide the service you’ve requested.

Legitimate Interests

In some situations, we process information because it helps us operate and improve Rachel Moore Social Media in ways that people would reasonably expect.

This may include:

  • responding to enquiries;
  • communicating with existing clients;
  • improving our services;
  • preventing fraud;
  • maintaining business records;
  • analysing website performance;
  • developing future products and services;
  • carrying out limited marketing to people who have shown an interest in our services.

Whenever we rely on legitimate interests, we carefully consider your rights and ensure our use of your information is fair and proportionate.

Legal Obligation

We may also process information where necessary to comply with UK law, including tax, accounting and other legal obligations.

  1. Email Marketing

If you choose to join our Mailing List, we may send you:

  • newsletters;
  • practical LinkedIn and social media tips;
  • training updates;
  • Digital Products;
  • product launches;
  • event invitations;
  • workshop information;
  • Hub updates;
  • special offers;
  • other information relating to Rachel Moore Social Media.

Our aim is to provide useful and relevant information rather than excessive marketing.

Every marketing email includes an unsubscribe link, and you can opt out at any time.

Although our Mailing List currently receives a general mix of updates, we may introduce additional email preferences in the future to allow subscribers to choose the types of information they’d like to receive.

  1. Existing Customers

If you’ve purchased a product or service from Rachel Moore Social Media, we may occasionally contact you with information about similar products or services that we believe may be of genuine interest.

This is carried out in accordance with applicable UK privacy and electronic marketing legislation.

You may opt out of these communications at any time.

  1. LinkedIn Connections

Connecting with Rachel Moore Social Media on LinkedIn does not automatically add you to our Mailing List.

However, if you subsequently request information, download a resource, register for an event, purchase a product or otherwise engage with our business, your information may be added to our customer relationship records so that we can provide the services you’ve requested and communicate appropriately.

If we invite LinkedIn connections to subscribe to our newsletter or Mailing List, they’ll always have a clear choice about whether to join.

  1. The LinkedIn Profile Scorer

When you use the LinkedIn Profile Scorer, we may collect information that you choose to provide in order to generate your personalised score and recommendations.

This information may include:

  • your name;
  • email address;
  • answers to assessment questions;
  • profile-related information you choose to submit.

We use this information to:

  • generate your results;
  • provide personalised recommendations;
  • improve the Profile Scorer;
  • understand common areas where users need support;
  • follow up with relevant resources or services where appropriate.

Completing the Profile Scorer does not automatically subscribe you to marketing communications unless you choose to do so or another lawful basis applies.

  1. Artificial Intelligence (AI)

Rachel Moore Social Media uses trusted AI-assisted tools to help develop educational resources, marketing materials, administrative documents and business processes.

These tools may include services provided by:

  • OpenAI (ChatGPT)
  • Manus AI
  • Claude
  • Gemini

Information is only processed through these services where appropriate and in accordance with their published privacy policies.

All significant content is reviewed by a human before publication or use.

AI is used to support—not replace—professional judgement and expertise.

  1. Who We Share Your Information With

We do not sell your personal information.

However, we may share information with trusted service providers where necessary to operate our business and deliver our services.

These may include:

Where appropriate, we may upload limited customer information (such as email addresses) securely to advertising platforms like Meta to create custom audiences or improve the relevance of our advertising. This information is processed in accordance with the platform’s privacy policies and applicable data protection legislation.

We only share the minimum information necessary for each service, and we expect all third-party providers to handle personal information securely and lawfully.

For more information, please refer to the privacy policies of the relevant providers.

  1. How Long We Keep Your Information

We only keep personal information for as long as it is reasonably necessary for the purposes for which it was collected, including meeting legal, regulatory, tax and accounting requirements.

Typical retention periods include:

Information & Typical Retention Period                                                 
Customer records & invoices – At least 6 years
Training bookings – Up to 6 years
Mailing List subscribers – Until you unsubscribe or request deletion
General enquiries – Normally up to 2 years unless further contact is requested
Profile Scorer submissions – As long as reasonably necessary to provide the service, improve the tool and support users, unless deletion is requested
Analytics information – In accordance with the relevant service provider’s settings

Where information is no longer required, it will be securely deleted or anonymised where appropriate.

  1. Keeping Your Information Secure

Rachel Moore Social Media takes the security of your personal information seriously.

We use appropriate technical and organisational measures to help protect personal information against unauthorised access, loss, misuse or disclosure.

These measures include, where appropriate:

  • secure passwords and account protection;
  • trusted software providers;
  • secure payment processing;
  • regular software updates;
  • restricted access to personal information;
  • secure cloud-based business systems.

Although we take reasonable steps to protect your information, no method of transmitting or storing data electronically can ever be guaranteed to be completely secure.

  1. International Transfers

Some of the third-party providers we use may process or store information outside the United Kingdom.

Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place and that your information continues to receive an appropriate level of protection in accordance with UK data protection legislation.

  1. Your Rights

Under UK data protection law, you have a number of rights regarding your personal information.

These include the right to:

  • request access to your personal information;
  • request correction of inaccurate information;
  • request deletion of your information where appropriate;
  • request restriction of processing in certain circumstances;
  • object to certain types of processing;
  • withdraw consent where processing is based on consent;
  • request transfer of your information where applicable;
  • lodge a complaint with the Information Commissioner’s Office (ICO).

If you’d like to exercise any of these rights, please contact us using the details below.

We may ask you to verify your identity before responding to certain requests.

  1. Cookies

Our websites use cookies and similar technologies to help provide essential website functionality, improve your experience and understand how our websites are used.

Where required by law, non-essential cookies are only used with your consent.

For more information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

  1. Third-Party Websites

Our websites may contain links to other websites operated by third parties.

This Privacy Policy applies only to Rachel Moore Social Media websites and services.

If you follow a link to another website, we encourage you to read that organisation’s own Privacy Policy before providing any personal information.

  1. Changes to This Privacy Policy

From time to time we may update this Privacy Policy to reflect:

  • changes in legislation;
  • new products or services;
  • improvements to our websites;
  • changes to technology;
  • developments within Rachel Moore Social Media.

The latest version will always be published on our websites.

Where appropriate, we’ll notify subscribers of significant changes.

  1. Contact Us

If you have any questions about this Privacy Policy or how Rachel Moore Social Media handles your personal information, please contact:

Rachel Moore Social Media

Kent Road

Harrogate

North Yorkshire

Email: rachel@rachelmooresocialmedia.com

We’ll always do our best to answer your questions promptly and in plain English.

  1. Complaints

If you’re unhappy with the way we’ve handled your personal information, we’d appreciate the opportunity to resolve the matter first.

Please contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Further information is available from the ICO website.

Document Information

Last updated: 1st August 2026

Related Policies

This Privacy Policy should be read alongside our:

  • Cookie Policy
  • Website Terms of Use
  • Digital Product Terms & Conditions
  • Training & Services Terms & Conditions
  • Disclaimer
  • Copyright & Intellectual Property Notice